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Would you like to have access to free of charge consultation for translation and legalization whenever you want, at any time of the day, even on holidays?
This is now possible!
We are happy to present our newest addition to the arte.doc team, Artina - a digital consultant for translation services or, simply said, an AI chatbot.
Her smiling face will greet you on our website every day 24/7 and she will reply right away to any questions you might have.
What is an AI chatbot?
Chatbots are software online solutions which provide information to users through messages.
Powered by artificial intelligence, chatbots learn from conversations carried out with users, which allows them to improve their answers with time.
They help improve client support, thanks to their ability to process an infinite amount of requests at the same time. They can carry out conversations with many users at once, regardless of the time of day or the location.
Who is Artina ?
Artina is an innovative chatbot - a digital AI consultant, designed to help the clients of arte.doc Translation Agency with their translation and legalization needs 24/7.
With Artina, our clients can receive quick and precise answers to their questions, access to helpful articles, and direct guidance to a form to be filled in with the specific query of the client.
Using advanced AI technology, Artina will learn from each conversation, which will allow her to improve with time and provide better and more precise answers to our clients.
How can Artina help you ?
The innovative capabilities of Artina make her a useful tool for clients seeking translation and legalization services.
She has several different functions she can assist you with:
- Main menu, where clients can search for information in a series of information maps;
- Answers to questions related to the services offered by arte.doc Translation Agency;
- Guidance to helpful articles from our blog in case you are not sure how to place an online order for translation;
And if you need interpretation services, Artina can automatically provide a form to fill in, allowing our experts to make an offer as soon as possible.
Advantages of Artina for our clients
There are several advantages of using Artina instead of a human consultant for translation services.
She can process a multitude of requests at the same time, ensuring that clients receive answers fast, without having to wait in a queue.
What is more, Artina learns from previous conversations, which allows for continuous development and provision of ever more precise answers by understanding our clients' needs.
And it is especially important that with Artina clients have access to helpful information and assistance everywhere and at any time of the day.
How can you use Artina ?
You can use Artina at any time and on any device, following these simple steps:
- Start a conversation by writing a message in the chat window.
- The chatbot will reply with a greeting and will show you our Main menu, containing information maps for the most frequently asked questions.
- Enter your question or request for assistance and the chatbot will provide an appropriate answer or offer additional options - information map, link to a helpful article, query form, etc.
Important! Ask Artina short questions - this will ensure that she understands you. For example: The following message: "I need a translation from German into Bulgarian of a technical document which is 4 pages long, as well as two birth certificates. How to place an order and how much will it cost?" contains 4 questions and Artina will not know how to reply. Instead, you can ask: "Do you make translations from German into Bulgarian of technical documents?" and then: "How much does the translation cost?" or "How to place an order online?". Artina will answer all your questions one by one. - If Artina cannot understand you, she will ask you to ask your question again.
- Important! When submitting your personal data such as names, address, phone number or e-mail address in a chat message, the chatbot encrypts them and we cannot see them. If you would like to send a longer query with your data and contact details, please fill in the query form provided by Artina, which will be sent to our e-mail address. We will reply as soon as possible.
- At any time in the conversation, you can enter "Main menu" in order to go back to the main information maps with frequently asked questions.
You will find Artina on our website in the lower right corner of the screen. You can open the chat by clicking on the balloon and close it by clicking on the "x" in the top right corner of the chatboz or the buttons "close" on the bottom left corner of the chatbox.
Do not hesitate to ask as many questions as you want, she will answer each of them.
We believe that Artina will revolutionize the way we assist our clients with helpful information, and we cannot wait to hear your feedback regarding this exciting new technology.
