Regarding: using the website
Effective as of 25.05.2018

When carrying out its activities, Arte.Doc EOOD, UIC 131303612, with its seat and management address: Sofia City 1000, 68 Vasil Levski Blvd. (”the company”, “Arte.Doc”, “we”, “us”), shall process information, including such information that is personal data.
This website is property of Arte.Doc EOOD and shall be supported by the company in accordance with the provisions of the Personal Data Protection Act and the related legal framework, including, but not limited to Regulation (EU) 2016/679 (”GDPR”).
This Policy aims to inform you about the manner in which we shall process your personal data as a data controller, and about your rights in this regard. Arte.Doc seeks to provide you with accessible and useful information on their website.
Personal data protection is very important to us. Arte.Doc shall not sell your data to other companies or persons. If we provide your data to third parties, they shall be our subcontractors who process the information on our behalf, following our instructions and implementing our privacy standard. We strive to be as clear, precise and transparent as possible in the information we provide about the processing of your personal data.

Personal information shall be any information related to an identified or identifiable natural person (such as email address, names, age, date and place of birth, telephone number, etc.).
Personal data revealing race or ethnic origin, political opinions, religious or philosophical beliefs or membership of trade unions and the processing of genetic data and biometric data for the purpose of identifying individuals, the health or the sex life or sexual orientation of a natural person, shall be a special category of personal data and Arte.Doc shall not process such information about you.

Arte.Doc shall collect, use, store and process your personal data that is necessary for the company to perform and deliver the services of Arte.Doc. Your data shall be used to manage your orders placed through the website or on site in our offices. Also, your personal data may be used for statistical purposes related to the improvement of the quality of our services as well as for the purposes of Arte.Doc’s marketing activities.
Below are listed examples of the types of personal information that Arte.Doc can collect, as well as about the ways we may use it. More details on the different types of data that shall be collected can be found in the process of using the relevant Arte.Doc service, as well as whenever you provide the company with relevant information about you.

  • When purchasing a service, signing a contract: your names; your email address; address for delivery of documents, data contained in the document you provide;
  • Payments and data protection details for your payment: email address, customer number, phone number, invoicing address, shipping address, payment method information, purchase value, and frequency of purchases;
  • For issuing and processing of an invoice: your names, invoice address, shipping address, email address, payment method used, payment amount and product(s), date of purchase;
  • Participation in online surveys and other marketing activities: different types of information, including, but not limited to, your name, your mailing address, your phone number, email address, the way you prefer to be contacted.

The main activities, objectives and grounds of Arte.Doc related to the processing of personal data shall be:
  • online order management activities;
  • data for the purpose of delivering online order(s);
  • accounting and invoicing purchases made online, based on our legal obligation to do so;

The personal information we collect allows us to keep you updated on our latest offers and upcoming promotions. It also helps us improve our services, content, and advertising.
We may periodically use your personal information to send you important messages such as notifications about products and/or services you have purchased, as well as about any changes to our company rules, terms and policies.

Your access to social networks such as Facebook, Google +, YouTube, Twitter and others provide for a separate registration and acceptance of the General Terms and Conditions of these websites. Arte.Doc shall not be responsible for protecting your personal data upon you accepting these Terms and Conditions. Please become acquainted with the Terms and Conditions of these websites.

In some cases Arte.Doc can disclose certain personal information to our strategic partners — subcontractors who work with us by providing products and services related to the company’s activities or helping Arte.Doc within customer-oriented marketing surveys. We will share your personal information only in order to improve our products, services and advertising; it will not be shared with any third parties for their marketing purposes.
For cases in which indeed we share information about you with third-party suppliers of Arte.Doc, the company has introduced mechanisms to ensure that they provide a level of data protection in accordance with the standard specified for this purpose. Your data is also considered confidential for our partners.

Arte.Doc shall take precautions – including administrative, technical and physical measures – to protect your personal information from any loss, theft and misuse, as well as from unauthorized access, disclosure, alteration or destruction.
The online service ONLINE ORDER shall use secure encryption on all webpages that collect personal information.
When posting in forums, chat rooms or social networking services, the personal information you share is visible to other users and can be read, collected, or used by them. You shall be responsible for the personal information you choose to provide in these cases.
All employees of Arte.Doc shall be obliged to protect the confidentiality of your information and to observe the applicable organizational and technical measures for its protection. Access to your data shall be restricted on the basis of the need to fulfill the obligations.

We shall retain your personal information for the period necessary to meet the objectives set forth in this Policy for Protection of Personal Data, unless we are legally required to keep it for a longer period. Depending on the types of data and the purposes for which they are collected, a storage period shall be determined, at the expiration of which the information shall be permanently and irrevocably deleted.

If you have provided your personal data to Arte.Doc, you shall be entitled with the following rights at any time:
  • to check the accuracy, completeness, and timeliness of the contact details you have provided, by logging into your account on Arte.Doc’s website;
  • to access your personal data processed by Arte.Doc;
  • to request appropriate correction, deletion, or blocking of your personal data;
  • to object at any time against the processing of your personal data when there are legitimate reasons for doing so;
  • to deny the processing of your personal data for the purpose of receiving an electronic newsletter and other marketing communications, etc.;
  • to file a complaint with the Personal Data Protection Commission if you believe that your data protection rights may have been infringed.

If you want to exercise any of your rights in practice or to make a refusal to receive the electronic bulletin and other marketing communications, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by a letter to our mailing address: Sofia City, 23 Vitosha Blvd., fl. 1, ap. 1.
We may refuse to process any requests that are unreasonably recurring, require disproportionate technical efforts, jeopardize the confidentiality of any other users, as well as any requests that are extremely unacceptable for ethical reasons or are virtually unfeasible or in connection with which, in any case, access is not required.

If any parents and/or any legal representatives of children shall find that any children under their guardianship have provided their data to Arte.Doc, contact us at the contact addresses listed in this document. We will delete the information as soon as possible.

We may periodically update our Policy for Protection of Personal Data. Upon a change in our current policy, a message shall be posted on our website together with the updated privacy policy.

If you would like to contact us about any issues related to the this Policy or to the personal data protection at Arte.Doc, please, contact us in the following manners:
• via email address: This email address is being protected from spambots. You need JavaScript enabled to view it. 
• via mail: Sofia City, 23 Vitosha Blvd., fl. 1, ap. 1.

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