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Social and environmental policy

Our social policy is focused on supporting events and initiatives which provide various types of assistance to persons or groups in a disadvantaged or difficult position, and on promoting the career orientation and growth of young people.
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Quality control is the milestone of our concept of working processes organization. For this reason we have introduced a quality management system, which covers each stage and each aspect of the relationship between the clients and the provider of translation services – from the enquiry for translation and the placement of the order to effecting the payment, the delivery of the completed translation and any subsequent related actions.

After seeing the benefits of our innovative ARTE 5E system "Guaranteed quality translation", we turned our focus to additional benefits that we can give to our clients:

     •   Guaranteeing security of the information provided by our clients, by using our own servers, located outside of the company's premises;
     •   A personally developed online ordering system, which facilitates the process of submitting, paying for, and receiving your translation order. This system saves time and effort for our clients, by eliminating the neccessity of coming in person to one of our offices;
     •   We provide current useful information for your translation and legalization cases at +359 893 457 698 or at: This email address is being protected from spambots. You need JavaScript enabled to view it., so that our clients are informed about the "road" of their documents and the possible time frames for execution of the project;
     •   We have a transparent pricing policy, provided on our website here, which gives the client the opportunity to select the package of sevices that best suit their budget;
     •   All our translators, editors, and personnel sigh a Deed of confidentiality, guaranteeing the safety of the information and the confidentiality of the performed translation.


The quality management system in arte.doc is certified by BUREAU VERITAS in compliance with Certificate ISO 9001:2008 and in compliance with the requirements for provision of translation services from European Standard BDS ЕN 17100:2015-05 “Translation Services – Service Requirements”, which guarantees that all the orders, regardless of the fact whether they are small translations or big international projects, are executed in conformity with the established global and European standards in this business.

We have built our own ERP system Arte-Manager for managing of translation orders. In it, every translation is filed under its own unique identification number, under which the most appropriate translator, terminological editor, and specific time frame for the project are assigned.


The strict compliance with the work schedules, the continuous supervision and control, the use of the best possible technologies and working methods providing optimal task fulfillment, guarantee the constant high quality of the service, whether we are dealing with large projects and/or short deadlines, or we are working with regular workload.


2017 11 16 S 2011048 Arte.doc Ltd Certificate ISO 9001 Bulgarian translation agency Arte.DocCertificate ISO 14001 Bulgarian translation agency Arte.Doc