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Using remote interpreting services has been constantly on the rise in recent years, thanks to technological innovations which are making it ever more accessible.
Interpreting can be a great solution for companies that communicate with clients or partners speaking different languages. It may even be used for in-house staff training.
Using remote interpreting offers many advantages, including the possibility to connect with people from all over the world, improved communication, increased productivity and competence of staff, etc.
If you need remote interpreting for your business and work, there are a few things you need to consider. The type of interpreting that you need will depend on your purposes and the various situations in which you need it.
After figuring out the specific type of interpreting you require, you need to find a qualified and experienced interpreter.
You should be careful in choosing whom to trust - the linguist in question should be experienced and familiar with the field of your business, in order to be able to help you communicate effectively with your staff, clients, and business partners.
What is remote interpreting?
Remote interpreting follows the same rules as standard interpreting but is done remotely - usually by phone or a video call. Depending on your needs, it can be consecutive or simultaneous.
Even though interpreting by phone has been around for a long time, online interpreting has become ever more popular in recent years, since the business world started to take note of the numerous advantages it offers.
What are the advantages for your business?
The following are among the main advantages of remote interpreting:
Increased flexibility
There is no need to coordinate schedules and book travel and accommodation for the interpreters you will work with. This can save a lot of time and money and make it easier to plan the event you will need them for.Improved access to linguistic services
Remote interpreting makes it possible to get into contact with interpreters from all over the world, regardless of their location.This means that companies have access to a wider range of linguistic services compared to what they would have if they were limited to working with local interpreters.
For example: It would be harder to find an interpreter from German into Chinese in Bulgaria than in Germany.
Improved communication
Interpreting enables all parties to see and hear each other clearly, which may help improve communication between your business and your clients or partners.This will lead to better understanding and more productive meetings and professional talks.
When can you use remote interpreting in your business?
For business meetings
Interpreting during business meetings will ensure that all parties feel comfortable about taking important decisions. The most suitable type of interpreting in this case is the consecutive interpreting, i.e. interpreting with delays.There are a few things you should take into account:
- Make sure that everyone participating in the meeting can see and hear the interpreter well.
- Also, make sure that the interpreter can see and hear everyone who is talking. This will ensure that he/she can accurately interpret what is being said.
- It is very important to plan for breaks for the interpreter in case of long meetings (this is not mandatory if the meeting takes less than an hour). In this way, the interpreter will remain alert and focused and will be able to provide a quality interpretation for the entire duration of the meeting.
When serving clients
Using remote interpreting is a great way to provide excellent service to those clients of yours who do not speak your language.
Suitable situations would be: phone calls, video calls or even providing services at an office/store.
Here are a few things you should take into account:
- Make sure that you have selected an interpreter who is familiar with the slang and terminology used in your industry.
- The linguist must be aware of cultural differences and how they can impact the interpretation of what you are saying. For example, some cultures are more direct than others and if this is not taken into account, it can lead to misunderstandings.
- Do not rush when you are talking, especially in phone calls, and enunciate clearly. This will help the interpreter to present your messages to the client in the clearest possible way.
For training and development
Interpreting will make it possible to ensure that all your staff will benefit as much as possible from the training that you organize. Remote interpreting is very suitable for both small and large groups (as webinars, for example).
In this case interpreting may be consecutive or simultaneous, depending on the number of people and the software used for the event.
Here is what you need to know in advance:
- The interpreter must be an expert with experience, with in-depth knowledge of the field of your business, in order to be able to render the important training points in the most accurate way.
- In case of long webinars, it is important to allow for breaks for the interpreter so that they can remain focused. This is vital, because the lack of focus may lead to errors and misunderstanding the material by the staff.
Make sure that you give the interpreter hired for remote interpreting enough breaks when necessary.
How to select a remote interpreter?
When selecting an interpreter it is important to find one who is qualified and experienced. Here you have two options: find a freelancer or trust a translation agency that works with professional translators and interpreters.
Whichever option you choose, take some time to find out more about the companies/freelancers you are considering. Read reviews, check references and make sure that they are the right choice for your business.
Taking the time to find an interpreter who is suitable for your business will help you ensure that your communication needs are met effectively and efficiently.
Here are the most important criteria for the selection of a suitable interpreter/agency:
- They must be ISO certified to provide translation services. This ensures that specific measures and requirements will be complied with and that you will get a quality service.
- It is important to make sure that the interpreter has experience in your industry or area. After all, an expert linguist in legal interpreting will be the perfect choice for a law firm, but not for a growing cosmetics business.
- If a long-term partnership is needed, it is important that the interpreter has a flexible schedule that suits your needs.
- For remote interpreting it is also important that the linguist is familiar with the technologies you may have to use - such as Zoom, Google Meet, Teams, to have a good, constant and secure internet connection, etc.
What are the advantages of a translation agency?
We at arte.doc have been certified according to ISO 17100:2005-05 standard for the provision of translation services for more than 10 years. We follow strict procedures in order to ensure high quality translations and interpretations, as well as the security of the client's information.
We work with experts with extensive experience in interpreting and we can find the best specialist for your specific needs.
We are also able to assist in case you need several interpreters in one or more language combinations!
On request, we provide a free consultation for remote interpreting in order to understand your specific needs and then draft a tailor-made offer.
Trusting us will let us provide the right interpreters for your business, thanks to whom you will be able to overcome communication barriers and take your business and your work with clients to the next level.
