Translation Agency Arte.doc's clients can take advantage of the Customer Charter, which frames the standard of services offered by our agency. This charter will be permanently displayed in our offices, as well as on our company website, so that every client can access it.

Clients have the right to expect the best service when choosing Translation Agency Arte.doc for their translation and legalization needs.

The client is entitled:

1. To comply with confidentiality of the information contained in the documents provided by him.
2. Be complied with agreed terms.
3. To get quality translation according to European quality standard BS EN ISO 17100: 2015-5.
4. Get expert, relevant and free information about the services offered.
5. The documents provided by him, to be handled and stored in accordance with ISO 9001: 2015-5.
6. His personal data to be processed and stored solely for the designated client objectives and in accordance with current legislation.
7. The signed agreement is correctly implemented.
8. To get the best price for the selected service and selection of an interpreter fluent in the language and terminology.
9. Translated documents to meet administrative objectives for which they were ordered.
10. To be served graciously.

Customer Charter

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Our social policy is focused on supporting events and initiatives which provide various types of assistance to persons or groups in a disadvantaged or difficult position, and on promoting the career orientation and growth of young people.
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